Systems Integration & IT Procurement

Complex IT projects, delivered by one accountable team. From structured cabling to national contact centres, Ryantel designs, supplies, installs and supports enterprise infrastructure across East and Central Africa — over 100 network deployments delivered since 2014, in Kenya, Uganda and Zambia.

Contact centres: our flagship practice

Most integrators in our region can sell a PBX or a soft-client. Few can stand up a true contact centre: inbound and outbound voice, omnichannel customer journeys, agent scoring and quality, schedule adherence and forecast-based workforce planning — all wired into the systems your CX team already uses.

We can, because we’ve invested in the specialist platforms that make it possible: Cisco UCCE and UCCX as the routing core, Expertflow for omnichannel customer interaction, and Eleveo for call recording, agent evaluation and workforce optimisation — with Yeastar and Mind CTI extending the practice into mid-market and billing-aware deployments, and Commpeak providing global SIP trunking. This is the stack behind the contact centre systems we run for Kenya Power. Read that case study.

What we build

• Network infrastructure — LAN, WAN, Wi-Fi, SD-WAN and structured cabling for offices, campuses and industrial sites, on Cisco, HPE Aruba, Ubiquiti and Huawei. Designed for what you’ll need in five years, not just today.
• Structured cabling, certified — Cat5e through Cat7 and fibre optic, certified to manufacturer warranty with Fluke DSX-5000 testing and as-built documentation on every drop.
• Cybersecurity & compliance — next-generation firewalls (Fortinet, Palo Alto), endpoint detection and response, PKI and zero-trust segmentation — paired with the documentation and runbooks that auditors and regulators actually look for.
• Physical security & surveillance — IP-CCTV, biometric and RFID access control, time-attendance and video analytics, integrated with the network we’ve already built. From single-site CCTV to multi-branch security operations.
• Data centre, cloud & continuity — server room build-outs, virtualisation, backup and disaster recovery, including active-active architectures and recovery point objectives from 30 minutes. Recovery procedures designed to work at three in the morning, when the people who built the system aren’t in the room.
• Collaboration & AV — Microsoft and Cisco unified communications, room-system video conferencing and CleverTouch interactive displays. The hardware that makes a video meeting feel like a real meeting.

Enterprise storage: authorised Everpure partner

For organisations done with the five-year storage refresh cycle, Ryantel is an authorised regional partner for Everpure (formerly Pure Storage) — the all-flash platform with the Evergreen architecture: controllers and capacity refreshed in place, no downtime, no re-buying terabytes you already own. FlashArray for block and file, FlashBlade for high-throughput workloads, Portworx for Kubernetes, and immutable SafeMode snapshots that turn a ransomware incident from days into minutes. We own the full lifecycle: design, procurement, implementation and SLA-backed support.

How we deliver

1. Requirements & site survey. We document what you actually need, on site.
2. Design & proposal. A written design with bill of materials, timelines and a fixed price.
3. Supply & installation. Project-managed delivery with a named engineer responsible.
4. Testing & handover. You sign off against the agreed specification, with as-built documentation, IP schemas and electronic plans.
5. SLA support. The people who built it are the people who maintain it.

Procurement with financing muscle

Buying hardware through Ryantel gets you more than a price list. We source through authorised distribution channels, so warranties hold, firmware is current, licensing is proper, and counterfeits never reach your racks. Every box we sell can come with installation, configuration and an ongoing support contract — delivered, not just dropped.

Structured trade finance for large orders

Big infrastructure orders usually stall in the gap between “we need it now” and “the payment cycle says next quarter.” Ryantel closes that gap: for large orders we arrange supply through structured trade finance, so equipment ships on the project timeline rather than the payment timeline. We’ve used these arrangements to fulfil national utility contracts — if your procurement committee needs delivery before disbursement, that’s a problem we’ve already solved at national scale.

Proven where failure makes the news

Kenya Power runs its customer contact systems on infrastructure Ryantel supplies and maintains — two competitive national tenders covering IP PBX and contact centre systems on a two-year subscription and maintenance contract, plus voice gateway infrastructure. Read the Kenya Power case study.

Other documented delivery: a high-availability SD-WAN edge for KenGen, a multi-phase campus network at Zetech University (2020–2026), twin campus LANs for KMTC, a fibre backbone for Kim Fay East Africa, and a turnkey head-office buildout for OYA Micro Credit. See all case studies.