Kenya Power: Contact Centre & Voice Gateway
Client: Kenya Power & Lighting Company — the national electricity utility, serving customers across the country.
The challenge
When millions of customers need to report outages, query bills or chase connections, the contact centre is the utility’s front door. Kenya Power went to open national tender for the systems behind that front door: the IP PBX and contact centre platform itself, and the voice gateway infrastructure that carries the calls.
What Ryantel delivered
- Tender KP1/9A.2/OT/023/ICT/25-26: IP PBX & Contact Centre Systems — won competitively, delivered as a two-year subscription with ongoing maintenance.
- Tender KP1/9A.2/OT/037/ICT/25-26: supply and installation of Voice Gateway infrastructure.
The result
Two competitive national tenders won on merit, and a multi-year responsibility that continues today: Ryantel doesn’t just supply Kenya Power’s contact systems, we maintain them under contract. For a national utility, the procurement bar covers technical capability, financial standing and delivery guarantees — clearing it twice is the strongest reference we can offer any organisation evaluating us.
When millions of customers call about power, our systems answer.
Facing something similar?
Whether it’s a contact centre, a voice platform or infrastructure at scale — start with a free audit and get a written, costed view of your options.