Managed IT Services
Is your IT company slow to respond, quick to invoice, and nowhere to be found when something actually breaks? Most Kenyan businesses don’t have an IT problem. They have an IT partner problem. Ryantel Total Cover fixes both: unlimited support, guaranteed response times and a flat monthly fee that doesn’t grow when things go wrong.
Book a Free 15-Minute Discovery Call
A short call with a senior engineer, not a salesperson. No obligation, no follow-up pestering.
What staying with the wrong IT support is really costing you
Be honest about your current setup. When the internet drops during a client call, how long before someone picks up your call? When the file server fills up, do you find out from your IT company or from your staff? Has anyone ever shown you proof that your backups actually restore?
- Downtime measured in days, not minutes — because “the technician is coming tomorrow.”
- Invoices that grow when systems fail — your provider earns more when your network breaks. Think about whose interest that serves.
- One-man-band support — when he’s sick, on leave or at another client, your business waits.
- Security as an afterthought — no patching schedule, shared passwords, untested backups, and one phishing email between you and a very bad week.
- No plan — you buy IT in panicked moments instead of budgeting it like the utility it is.
None of this is normal. It’s just common.
Ryantel Total Cover: your IT, handled, for one flat monthly fee
Total Cover is Ryantel’s managed IT service. We take responsibility for your entire IT environment — monitoring, helpdesk, security, backups and planning — under one contract with response times we sign our name to.
- We answer. Your staff call a Nairobi number or email support@ryantelsystems.com and reach an engineer who can actually help — our own team, never outsourced.
- Response times are in your contract, not on a poster. Critical issues get a response within 15 minutes, around the clock. Standard requests within 4 business hours. If we miss a guaranteed response time, that month’s service is credited.
- Flat fee means aligned incentives. Outages, emergencies and after-hours fixes are covered. We only make money when your systems run smoothly — so prevention is our business model, not a brochure word.
- A team, not a guy. Certified engineers across networking, security, cloud and voice — the same team trusted to run contact centre infrastructure for Kenya Power. Your “IT guy” never goes on leave, because your IT guy is a department.
- Proof, monthly. A plain-language report: what we prevented, what we fixed, what to budget next. Quarterly reviews with a senior engineer who knows your environment, not an account rep reading a script.
What’s inside Total Cover
24/7 monitoring of servers, network and endpoints · unlimited helpdesk for your staff · patching and updates on schedule · endpoint, email and firewall security · tested backups with documented recovery times · cybersecurity awareness training for your team · vendor management (we deal with your ISP and software vendors so you don’t) · quarterly technology reviews and an annual IT budget you can take to your board.
Plans
| Essentials | Professional | Platinum | |
|---|---|---|---|
| Best for | Smaller teams | Growing, multi-department organisations | Larger or multi-site operations |
| Helpdesk | Business hours | Extended hours | Unlimited remote & on-site, 24/7 |
| Monitoring | Core systems | Full environment | Full environment + scheduled on-site visits |
| Security | Endpoint + email | + Firewall management | + Security reviews |
| Backup | Daily, cloud | Daily + tested restores | Custom recovery objectives |
| Critical response | 15 minutes | 15 minutes | 15 minutes |
| Pricing | From KES 3,000/user/month | Contact for pricing | Contact for pricing |
Existing Platinum Managed Services clients: Platinum is now the top Total Cover tier — same promise, same priority.
Already have a provider? Get a second opinion before you renew.
Send us your current IT contract and invoices. We’ll review them — free and confidentially — and tell you what you’re paying for, what’s missing, and what we’d charge for the same or better. Worst case, you renegotiate from a stronger position. Request a contract review.
Have an internal IT person? Keep them — give them backup.
We handle monitoring, security and after-hours cover; your person stays focused on users and projects. They stop drowning, you get coverage when they’re on leave, and nobody has to choose between the two.
It works in practice: Wanandege SACCO has run a co-managed arrangement with us since 2020 and is now in a multi-year renewal cycle, and Kantar East Africa has run theirs with us for four years and counting.
Who we serve
We’re the best fit for Kenyan organisations with 15 to 250 computer users in financial services, education, healthcare, manufacturing and the public sector — businesses where downtime costs real money.
Clients stay. That’s the metric.
A meaningful portion of our customer base has been with us for more than five years on continuous support and SLA programmes. ACCOSCA, the pan-African confederation of co-operative savings and credit associations, runs its IT on Ryantel as a fully managed service. That kind of relationship is not won at procurement; it is earned ticket by ticket, response by response.
Questions buyers ask us
How much do managed IT services cost in Kenya?
Total Cover Essentials starts from KES 3,000 per user per month. The number moves with what’s covered: server count, sites, hours of cover and security requirements. You’ll get an exact figure in writing after the free audit — and unlike hourly billing, it won’t grow the month something breaks.
Can you promise we’ll never have downtime?
No, and you should be suspicious of anyone who does. Hardware fails and software misbehaves. What we guarantee is the response: a critical issue gets an engineer within 15 minutes, day or night, and clients who move to us see problem volume drop dramatically once monitoring and patching start running on schedule.
What happens when we call with an emergency?
You reach a live person, not a voicemail. Critical issues page an engineer immediately — that’s the 15-minute guarantee in your SLA.
Do you replace our current IT person?
Only if you want us to. Most clients pair their internal IT lead with Total Cover — see the co-managed option above.
Can you take over from another IT company mid-contract?
Yes. We run a structured handover: document the environment, secure the accounts, and keep things running while the old arrangement winds down. The second-opinion review is the usual first step.
What if you can’t fix something?
Then we find someone who can, and we manage them. You hold one contract and one accountable partner; specialist vendors are our problem to coordinate, not yours.
Which areas do you cover?
On-site support across Nairobi and surrounding counties, remote support nationwide, and multi-location coverage for organisations with branches across Kenya.
What happens after the 15-minute discovery call?
If there’s a fit, we book the free audit. If there isn’t, we say so — and you still leave with two or three things worth fixing.
Not ready to talk? Read this first.
Don't sign with any IT company until you've asked these 18 questions.
A short, brutally honest guide for Kenyan business owners: the questions that expose an unprepared IT provider in one meeting — and the answers a good one should give you. Knowing them protects you, whoever you hire.
- The "dirty little secret" of how most IT companies make their money
- The response-time wording that turns a promise into a commitment
- The ten-minute flash-disk test that shows whether your backups are real
- The contract traps to find before you sign, not after
Fifteen minutes. One honest conversation about your IT.
Book the discovery call with a senior engineer. If we’re not a fit, you’ll still leave with two or three things worth fixing — and you keep those for free.